EXPERIENCE

2006 - Present
Progressive Communications, Inc. / ANS Wireless
Milledgeville, GA
Computer Technician / Management of A/R Accounts / Graphic Designer

• Respond to and monitor service requests, diagnose, troubleshoot and coordinate resolution of technical problems and information technology issues related to desktop hardware, application or system software, and network infrastructure.
• Establish and maintain effective professional working relationships with administration, employees, other departments, and customers.
• Communicate effectively in writing and verbally on project goals; ability to prepare technical reports, memorandum, and documentation from raw data; to follow and develop simple oral and written instructions.
• Image and configure laptops and desktops to end user specifications and system specs, then implement updates.
• Provide desktop support for Windows 98 / Windows 2000 / Windows XP / Windows Server 2003, MS Office products, and a variety of school applications.
• Manage over 1,000 accounts receivable accounts working directly with the Chief Financial Office Manager.
• Design and implement transition from paper to a fully integrated computer accounting systems, Intuit Master Builder and QuickBooks.
• Produce monthly as well as weekly budgeting and analytical reports using Microsoft Excel and Adobe Acrobat 8 Professional (PDF).
• Ensure timely payments to vendors, process payments, help maintain general ledgers and negotiate past due accounts.
• Prepare year-end audit files with staff.
• Train and monitor accounting and clerical staff.
• Manage, maintain, and organize service contracts and timesheets by means of Microsoft Excel.
• Telephone fiber optic and voice over IP sales to electrical and construction companies.
• Design and responsible for billboard advertisements and locations for ANS Wireless.
• Design, code, and maintain website for ANSWireless using Photoshop and Dreamweaver.
• Maintain Progressive Communications’ website.
• Photograph sites/ materials for website advertising.

2005
The Union Recorder
Milledgeville, GA
Graphic Designer

• Design and layout the "Showcase of Land & Homes", an estimated 120 page monthly real estate and mortgage loan magazine with 34 clients, using Photoshop, Illustrator, and QuarkXPress.
•Design and layout the "Land & Homes: Lake Oconee & Lake Sinclair" an estimated 24 page monthly real estate and mortgage loan magazine with 21 clients, using Photoshop, Illustrator, and QuarkXPress. "
• Design and layout the "Mid- Month Update", a 5 page newspaper section of monthly real estate updates from the "Showcase of Land & Homes", using Photoshop and QuarkXPress.
•Maintain contact with the real estate and mortgage loan clients to discuss their needs, by producing 2 proofs for their approval before publication. "
• Photograph the homes for the front covers of all these publications. "
• Backup Advertising Designer for the newspaper, "The Union-Recorder."
• Backup for Commercial Print layout/paste up, "Korean News." " Perform deliveries of papers when required by management.

1999 - 2004
Andritz-Ahlstrom, Inc
Alpharetta, GA
Document Control Technician

• Scan & archive engineering documents using a Xerox 8855 Engineering Copier/Scanner with an Imation folder, while managing/controlling the documents using AutoManager Workflow (document control software), Adept (document database), and AutoCAD.
• Take orders from engineers and project managers and plotted, copied, and organized documents for jobs going out for bid and/or construction sites.
• Sort and distribute incoming mail to the 250 various mail locations within the company’s 5 departments and 4 external offices/departments.
• Collect and meter outgoing mail using Neopost postage systems, and sorted outgoing mail for delivery to the appropriate postal service.
• Assist in creating monthly reports, which included detailed billing as well as an overview describing monthly activities, using Access, Excel and Word 2000.

SKILLS

• Graphic Design
• Corporate Identity (Logo Design)
• Package Design
• Typography
• Web Design
• Digital Photography
• Drawing
• PC and MAC experienced
• Software Proficient in: Adobe – Acrobat, Photoshop CS and Illustrator CS; Macromedia – Freehand 10, Dreamweaver MX, Fireworks MX, and Flash MX; QuarkXPress 5.0, Microsoft Suite 2003, AutoManager Workflow, Adept, AutoCAD

EDUCATION

1999 - 2005
Georgia Southern University
Statesboro, GA

• B.F.A., Graphic Design

REFERENCES

• References available upon request.